These Terms & Conditions (“Terms”) govern your use of the Book Publishers Den website and our services. By accessing our website, requesting a quote, purchasing services, or communicating with us, you agree to these Terms.
Book Publishers Den provides book production and publishing support services, which may include editing, proofreading, manuscript preparation, formatting, cover and interior design coordination, publishing support, marketing support, and audiobook production support, as described in your written scope or invoice.
All services are provided based on a written scope, proposal, order confirmation, or invoice describing deliverables, timelines, pricing, and revision terms.
You agree to provide accurate information, timely feedback, approvals, and necessary materials (e.g., manuscript text, images, brand assets, author bio, publication preferences). Delays in client inputs may impact timelines.
Some deliverables may depend on third-party tools or platforms (e.g., Amazon KDP, IngramSpark, Audible/ACX, retailers, printing vendors, distribution partners). Book Publishers Den is not responsible for downtime, policy decisions, account actions, approvals, or changes made by third parties.
Payments are processed through our company PayPal Business account (or another method specified on your invoice).
Work begins after written approval and payment, unless otherwise stated in writing.
Some projects may be delivered in milestones. Milestone terms, if applicable, are specified in your written scope or invoice.
Revision terms (number of rounds, what constitutes a revision, and timing) are defined in the written scope or invoice. Requests outside scope may require a change order and additional fees.
Deliverables are considered accepted when (a) you confirm acceptance in writing, (b) you use the delivered work publicly, or (c) a reasonable review period has passed after delivery without written issues being raised.
You represent that you own or have the right to use any content you provide to us (manuscripts, images, cover assets, trademarks, names/likeness rights, permissions, etc.).
Unless otherwise stated in writing, upon full payment, you receive rights to the final deliverables provided under the agreed scope.
Any pre-existing templates, tools, workflows, code, design systems, or methods used to create deliverables remain the property of their respective owners.
We do not guarantee specific outcomes, including but not limited to: publishing approvals, retailer approvals, bestseller status, reviews, rankings, sales volume, platform visibility, distribution coverage, advertising results, or business performance. Outcomes depend on multiple factors outside our control, including third-party platform rules and audience/market conditions.
We may communicate with clients and prospective clients by email, phone, and SMS where applicable.
If you opt in to receive SMS messages from us:
We are not affiliated with mobile carriers. Delivery is subject to carrier/network availability.
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
You agree not to use our website or services for unlawful purposes, including requesting services intended to facilitate academic dishonesty, impersonation, falsification of credentials, copyright infringement, or misleading third parties.
We consider refund and dispute requests only under the following conditions:
Refunds are available solely if the deliverables included in your purchased package have not been provided within the agreed-upon timeframe. Refund eligibility is assessed on a case-by-case basis. We reserve the right to issue a full refund, partial refund, or alternative resolution depending on the circumstances.
Certain digital services are non-refundable once delivery has been completed and the work has been accepted by the customer. However, we will review each request to ensure fair consideration.
To be eligible for a refund or dispute resolution, you must submit your request within 120 calendar days after delivery of the services.
To initiate a refund request or dispute, please contact us in writing at info@bookpublishersden.com or by phone at (786) 744-5150. Please include your full name, order details, and a description of your concern.
Once we receive your request, we will review it and respond within 5–7 business days. Approved refunds are typically processed within 15–30 business days, depending on your payment method and financial institution.
To the maximum extent permitted by law, Book Publishers Den will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from or related to the use of our website or services.
We may suspend or terminate services if you breach these Terms, fail to make required payments, request prohibited services, or engage in unlawful activity. Upon termination, you remain responsible for fees for work completed and expenses incurred up to the termination date.
We may update these Terms from time to time. Changes become effective upon posting to our website. Continued use of the website or services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Book Publishers Den
Email: info@bookpublishersden.com
Phone: (786) 744-5150
