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We are a dedicated self-publishing and author services company. We are not affiliated with Amazon, Barnes & Noble, or any traditional publishing house.

Refund & Dispute Policy

At Book Publishers Den, we are committed to delivering high-quality book production and marketing services. This policy outlines the conditions under which refunds and disputes are handled.

1. Eligibility for Refunds

Refunds are considered only under the following conditions:

  • Refunds are available solely if the deliverables included in your purchased package have not been provided within the agreed-upon timeframe.
  • Refund eligibility is assessed on a case-by-case basis.
  • We reserve the right to issue a full refund, partial refund, or an alternative resolution (such as credit or revision) depending on the circumstances.

2. Non-Refundable Services

Certain digital and creative services are non-refundable once the delivery has been completed and the work has been accepted by the customer. This includes, but is not limited to, completed editing, formatting, and design work that has been approved for use.

3. Request Timeframe

To be eligible for a refund or dispute resolution, you must submit your request in writing within 120 calendar days after the delivery of the services. Requests made after this period will not be eligible for consideration.

4. How to Request a Refund or Submit a Dispute

To initiate a formal request, please provide your full name, order details, and a clear description of your concern via one of the following channels:

5. Processing Time

Once we receive your request, our team will review the project scope and deliverables:

  • Review Period: We will respond to your request within 5–7 business days.
  • Payout: Approved refunds are typically processed within 15–30 business days, depending on your payment method and financial institution's policies.

6. Limitation of Guarantees

As stated in our General Terms, Book Publishers Den does not guarantee specific outcomes such as platform approvals (Amazon KDP, etc.), bestseller status, or specific sales volumes. Since these outcomes depend on third-party policies and market conditions, refunds will not be issued based on these factors.

7. Contact Information

Book Publishers Den
Email: info@bookpublishersden.com
Phone: (786) 744-5150